Shipping Policy
At MySunday, we know you’re excited to receive your order, so we work hard to get it to you as quickly as possible.
Order Processing
Orders are typically packed and dispatched within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
If there are any unexpected delays, we’ll let you know as soon as possible.
Shipping
We currently deliver throughout South Africa using trusted courier partners.
Shipping costs are calculated at checkout based on your delivery address, parcel size and the shipping option you choose.
Once your order has been dispatched, you’ll receive a confirmation email with your tracking number so you can follow your parcel every step of the way.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Major Cities: 2–4 business days
- Regional & Outlying Areas: 3–7 business days
Please note that delivery times are estimates and may vary during busy periods, public holidays or due to circumstances beyond our control.
Delivery Information
Please ensure your delivery address and contact details are accurate when placing your order.
Someone should be available to receive the parcel at the delivery address during business hours. If delivery cannot be completed due to incorrect information or no one being available, additional courier charges may apply for redelivery.
Tracking Your Order
Once your parcel has been collected by our courier partner, we’ll email you a tracking number so you can monitor its progress online.
Delivery Delays
While we do everything we can to dispatch orders promptly, occasional delays may occur due to weather, courier operations, peak shopping periods or other unforeseen circumstances.
If your order is significantly delayed, please contact us and we’ll gladly assist in tracking it down.
Questions?
If you have any questions about your order or delivery, please contact us at hello@mysunday.co.za and we’ll be happy to help.