Refund Policy

At MySunday, we want you to love every purchase. If something isn’t quite right, we’re here to help.

Returns

You may return eligible physical products within 30 days of receiving your order, provided that the item:

• Is unused and in its original condition.

• Is returned in its original packaging.

• Is accompanied by proof of purchase.

For hygiene, safety and copyright reasons, we cannot accept returns for:

• Digital products that have been downloaded or accessed.

• Gift cards.

• Personalised or custom-made items.

• Items marked as Final Sale.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible so we can resolve the issue.

Refunds

Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Shipping fees are non-refundable unless the return is due to our error or a faulty product.

Exchanges

We only replace items that are damaged, defective or incorrectly supplied. If you need an exchange, please contact us and we’ll gladly assist.

How to Request a Return

Email us at hello@mysunday.co.za with:

• Your order number.

• A brief description of the issue.

• Photos of the product if it is damaged, defective or incorrect (where applicable).

If your return is approved, we’ll send you instructions on how and where to return your item.

Please do not send items back without contacting us first, as this may delay the return process.

Consumer Rights

Nothing in this Refund Policy limits your rights under the South African Consumer Protection Act (CPA). If you receive faulty, damaged or defective goods, you may be entitled to a repair, replacement or refund as provided by law.